,,,,I need help with my account
[[I'll be happy to help you.]]I moved 3 months ago, but I'm still being charged for water at my old house.
I've already tried to get this fixed 5 times, but you keep screwing it up! 😡
[[I see that you're frustrated.]]
[[I'm sure it wasn't 5 times.]]
[[I'll help you get that fixed.]]
Well duh 🙄
[[We really screwed up.]]
[[I'll help you get that fixed.]]It was! I have my notes right here!
[[Oh wait, I see it now.]]
[[We would never had made that many mistakes.]]Great. I need you to cancel the account at my old house and reverse all the charges for the last 3 months.
[[Can you confirm the account number?]]Yeah, you did!
You need to refund everything since I moved.
[[I canceled the last 3 bills.]]
[[Can I get some information from you first?]]42186091527
[[Thanks, just give me a moment]]
Can we get this done quickly?
I've already wasted too much time.
[[Of course, I'll go as quickly as I can.]]
[[Hang on, I've almost got your account open.]]Thanks.
[[OK, I have your account open.]] Got it yet? I'm waiting. ⏰
[[OK, I have your account open.]]Do you see the problem?
[[Yes, I see the issue.]]
[[No, there's no record of you moving.]]So what now?
[[What was the last date you were at your old house?]]
[[You moved 3 months ago, right?]]What do you mean, no record? 😕
[[You didn't notify us you were moving.]]
[[That's OK, we can fix it now.]]2/27
[[OK, I'll refund your last 3 bills.]]
[[OK, I'll make that the last day for charges.]]Yes, that's right
[[OK, I'll refund your last 3 bills.]]
[[Did you move on 2/22?]]Hey, this is Tom. You can't cancel those charges! She still owes from before she moved.
[[Oops!]]What about the bills?
[[I canceled the last 3 bills.]]
[[You owe charges prorated until 2/27.]]
What?? After all this, I still owe more 💲💲💲?
[[I'm afraid so.]]
[[Yes, there are some charges left.]]
Really? That's all it took?
[[Oh wait, what was the actual date you moved?]]Thanks!
[[Have a good day!]]No, you finally got it fixed! Thanks! 🙏
[[Glad I could help!]] You too!
[[Try again->Start]] Well, can't you just cancel the charges because this has been such a hassle?
[[Sorry, I can't do that.]]
[[It's only a few dollars.]]You've got to be kidding me.
[[You still owe $5.46 from before you moved.]]
[[No joke, you still have to pay.]]Then transfer me to someone who can!
[[Let me transfer you to my manager]]
[[It's only a few dollars.]] Fine, whatever. 😒 How much do I owe?
[[You still owe $5.46 from before you moved.]] Well, I guess that's not too bad.
[[Yes, it's only for part of the month.]]
[[Yes, our prices are very affordable.]]Ugh. 😒 How much do I owe?
[[I can cancel those charges too.]]
[[You still owe $5.46 from before you moved.]] OK, so how do I pay that?
[[I'll send you a corrected final bill.]]
[[You can pay $5.46 on the uncorrected bill.]]Whatever. Can we wrap this up?
[[I'll send you a corrected final bill.]]Hey, this is Tom. You can't cancel those charges! She still owes from before she moved.
[[Oops!]]So you can just cancel it all?
[[Sorry, I can't. You still owe a little from before you moved.]]Fine. 😒 How much is it?
[[You still owe $5.46 from before you moved.]] But I don't owe for anything after 2/27?
[[No, you can disregard those bills.]]
[[You should pay all the bills and wait for a refund.]]
Wow, that wasn't so hard! 😃
[[Glad I could help!]]
[[Is there anything else I can help you with today?]]
What?!
[[You'll be sent to collections if you don't.]]
[[Actually, you can disregard those bills.]]That's ridiculous! You obviously can't help me either.
[[Sorry, I can't do anything else.]]Finally!
[[Is there anything else I can help you with today?]] ---Anna has left the chat---
[[Try again from the beginning->Start]] OK, that's easy enough
[[Glad I could help!]]
[[Is there anything else I can help you with today?]] ---Anna has been transferred to Tom---
[[Try again->Start]] No, I moved on 2/28.
[[I'll make 2/27 the last day for charges.->OK, I'll make that the last day for charges.]]
[[I'll make 2/28 the last day for charges.]]No, 2/28 is the day I moved. 2/27 was my last day in the house.
[[Right->OK, I'll make that the last day for charges.]] I did notify you!
You're no better than the rest of the idiots who work there! 😡
You can't help me either.
[[I'm sorry.]]How do we fix it?
[[What was the last date you were at your old house?]]
[[You moved 3 months ago, right?]]---Anna has left the chat---
[[Try again->Start]] I guess
[[Can you confirm the account number?]] Finally! Can you get rid of these extra bills?
[[I'll help you get that fixed.]]
[[We really screwed up.]] OMG, you're no better than any of the rest of the idiots that work there! Now you're calling me a liar? 👿
Transfer me to your manager!
[[Let me transfer you to my manager]] 2/27
[[You owe charges prorated until 2/27.]]